Shipping & Returns

Shipping Information

At 4WS.com we try to charge as close to the actual shipping amount as possible.  The rates added in our shopping cart are estimated rates, but usually a close representation of actual shipping charges.  If you feel that our shopping cart is not adding the correct amount for shipping you may e-mail us for an exact shipping quote, then place your order over the phone.  Keep in mind that getting an exact shipping quote will require extra time compared to placing the order online using the shopping cart. 

Since we carry thousands of products that are often available in a wide range of colors with different options, chances are good that we do not have have what you want here right now.  That doesn't mean that your order won't go out tomorrow.  Most of our distributors are willing to drop ship your order directly to you from the manufacturer.  That's right, even if we are out of what you want, chances are good that it will still get shipped to you within 24-48 hours!  We never charge extra for having an item drop shipped to a customer.

All orders are shipped as soon as possible.  Sometimes items are on backorder from the manufacturers and it will take over a week to get the product shipped out.  If we are aware of the backorder we will contact you and try to offer some alternatives in case you are on a tight time table.

We do not offer shipping outside of the contiguous 48 states on most parts. We do not offer shipping outside of North America for any parts. Free shipping and other offers are not valid outside the lower 48 states and cannot be shipped to address UPS cannot deliver to unless stated otherwise.
 

All orders are shipped F.O.B. origin.  If you need to cancel part of the order we will gladly assist you before it is labeled for shipping.  Once an item ships, we cannot cancel that item from the order and it must be returned in accordance with our return policy.

Returns & Refund Policy

Thanks for shopping at 4WS.com. If you are not entirely satisfied with your purchase, we're here to help.


Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). A 20% restocking fee will apply, potentially higher depending on the condition of the item upon its return. You will receive the credit within several days, depending on your card issuer's policies.


Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

If you have any questions on how to return your item to us, please contact us.